Charlotte [US]

Service Account Manager Charlotte (NC), North America

Essential Job Duties:

  • Serve as a liaison between the customer and the company
  • Process budgetary and binding quotations and order confirmations for service, training, and machine modifications, handling multiple currencies
  • Review and correct technician’s time sheets and expenses to generate service invoices
  • Verify information and content of service reports and handle report distribution
  • Process both field service and parts invoices from company headquarters
  • Maintain training calendar and coordinate training classes with customers and company headquarters
  • Work directly with Assistant Service Manager / Team Lead / Service Project Manager and other teams to ensure no service gaps including technicians, sales and planning groups
  • Serve as back-up for service scheduling, maintaining a complex and dynamic service schedule, and dispatching service technicians as needed
  • Field inbound phone calls through an account list system to address service questions, and offer customer service
  • Process parts orders, verify each part of the order and confirm order back to customer
  • Respond to inquiries, investigate issues and provide summary documentation, review with management, follow up as necessary
  • Maintain correct inventory of critical machine components in the Charlotte warehouse by analyzing customers’ purchasing trends
  • Responsible for receiving and shipping duties of new parts, tooling components, samples, and customer returns
  • Provide direction to the overall organization of the inventory management system
  • Prepare and maintain spreadsheets
  • Participate in general or special assignments; may perform other duties as required

Education and Experience:

  • Completion of a bachelor’s degree in Business Administration / Management or combination of Associates Degree and experience
  • Basic understanding of machine components
  • Must be a US resident or have a valid work permit.
  • Positive attitude and ability to work independently, while still acting as a team-player
  • Strong troubleshooting and problem-solving skills
  • Experience with providing solutions to customers
  • Working in or around a warehouse
  • Understanding of the German language or ability to learn

Compensation:

Compensation for this position is commensurate with experience including base
salary, bonus opportunity and a competitive benefits program.


At Schubert North America we foster a fulfilling workplace for employees, create an
environment for continuous learning and embrace the ideas of others. By choice, we
are committed to a diverse workforce. Schubert is an equal opportunity employer –
Minorities/Female/Disabled/Veteran. All qualified applicants will receive consideration
for employment without regards to sex, pregnancy, race, color, reed, religion, national
origin, age, disability status, protected veteran status, marital status, sexual orientation,
gender identity or expression, or any other legally protected status.

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If you are interested in this position, please email your resume to:

careers@schubert-na.com


Schubert North America LLC
8848 Red Oak Boulevard, Suite H
Charlotte, NC 28217 | USA


Company Website:
www.schubert.group