Direct, all-embracing support is key to ensuring greater line availability. That is why Schubert North America recently implemented a new training program for its service team consisting of technically skilled service account managers and highly qualified service field technicians. The new program includes an extensive several weeks training program at Schubert’s headquarters in Germany.
Manufacturers in the US, Canada and Mexico can count on Schubert’s expert support to address all needs regarding their TLM packaging machines – either personally on site or available via remote support. The spectrum ranges from machine installation, inspection and maintenance, through spare part orders to machine modifications of all kinds. Facilities in Toronto (Ontario, Canada), Dallas (Texas, USA), and Charlotte (North Carolina, USA) guarantee quick support. “We invest in the ongoing training and development of our workforce to deliver even higher-quality service to our customers. That is why we qualify our field service technicians with a special in-house apprentice program,” explains Erik Jensen, Service Manager at Schubert North America.
The level of support the customers need depends on individual requirements, the pace of market developments and other circumstances. That is why Schubert offers a wide range of tools and services. The new training program ensures that Schubert North America guarantees outstanding sales and service solutions for customers throughout North America now even on a higher level. Because all over the North American continent, Schubert’s modular packaging machines package products of all kinds and from all industries into trays, cartons, boxes, bottles, tubes or flowpacks. The spectrum ranges from food, confectionery, dairy and baked goods, through to beverages, pharmaceuticals, cosmetics and technical articles.
“The program for our service engineers and the support team includes comprehensive training seminars of four to eight weeks at our headquarters in Germany, as well as certified industry specific training courses in safety and GMP subjects,” says Erik Jensen. Furthermore, it comprises educational cooperation courses with local universities and colleges. An essential part of the program is best practice sharing with more experienced service field technicians. All trainees regularly accompany senior field technicians to customer trips to learn from the experts in the field. Another component is the in-house training in Charlotte, during which service field technicians learn how to repair parts such as Schubert’s Transmodul transport robot and are also trained on providing remote customer support. The Schubert service trainees thus receive off-the-job as well as on-the-job trainings.
Additionally, regular annual service meetings ensure best practice sharing and keep the team up to date about Schubert’s constant groundbreaking technological innovations and robotic developments.