Your responsibilities:

• Installation, configuration, and management of local hardware and software
• Maintenance and operation of local IT infrastructure
• First- and second-level support for USA and Canada
• Collaboration on international IT projects
• Analysis and resolution of technical issues within the team
• IT onboarding for new employees

Your profile:

• IT training or comparable qualification
• Experience in IT support
• Knowledge of Microsoft Office, server systems, Active Directory, DNS, LAN/WAN, firewall
• Ideally experience with VMware, OpenShift, Linux, Citrix, SQL, or Oracle
• Service-oriented and friendly attitude
• Fluent English skills; German language skills are an advantage