Service Account Manager (m/w/x)

The Service Account Manager (m/w/d) is a customer facing role within Schubert North America and serves as the main point of contact for our internal service team and external customers. This position requires strong administrative and problem-solving skills in a fast-paced environment. Duties include customer outreach, order processing and tracking, and assisting with any questions or issues regarding service products.

Your tasks:

  • Serve as a liaison between the customer and the company and be responsible for customer outreach and follow up regarding all Schubert service products
  • Verify information and content of service reports and handle report distribution and respond to inquiries, investigate issues and provide summary documentation, review with management, follow up as necessary
  • Field inbound and emergency phone calls to address service questions and offer customers service products and work with all internal groups to ensure no service gaps are present between technicians, sales and project management
  • Process orders start to finish, including quotations, confirmations and invoicing
  • Review and correct technician time sheets and expenses to generate service invoices
  • Prepare and maintain spreadsheets
  • Serve as back-up for service scheduling, maintaining a complex and dynamic service schedule, and dispatching service technicians as needed
  • Assist with maintaining training calendar and coordinating training classes with customers and company headquarters
  • Understand receiving and shipping duties of new parts, tooling components, samples, and customer returns

Your qualification:

  • Completion of a Bachelor’s Degree in Business Administration / Management or combination of Associates Degree and experience
  • Proficiency in Microsoft Office Products and QuickBooks
  • Knowledge of SAP Hana desired
  • Positive attitude and ability to work independently, while still acting as a team-player
  • Strong troubleshooting and problem-solving skills
  • Experience with providing solutions to customers
  • Understanding of the German language or ability to learn
  • Basic understanding of machine manufacturing industry


We look forward to your application on our application portal.

Jenny Wacker