Le portefeuille 4YOU services

Le service après-vente de pointe de Schubert – pour la technologie et les personnes

Notre portefeuille de services englobe des prestations techniques et numériques complètes pour vous accompagner et faire progresser votre production. Des packs de services spécialement adaptés à la machine à l’analyse des processus à l’aide de données numériques, en passant par la formation de vos employés. Pour en savoir plus, cliquez ici!

4YOU Services à toutes les étapes

Avec nos 4YOU Services complets, nous vous accompagnons naturellement tout au long du cycle de vie de la machine – de l’étude du projet et de la phase de démarrage jusqu’à la production, ainsi que pendant les modifications, les transferts des machines et leur gestion en fin de vie.

Our offer: The 4YOU Agreement

Découvrez ici ce que proposent les 4YOU Services et quelles prestations peuvent être comprises dans un 4YOU Agreement.

4YOU Agreement
The 4YOU Agreement is our service contract whereby you agree on an individual service package with a term tailored to your needs – and with costs you can plan for.

4YOU Technical Services
With 4YOU Technical Services, we safeguard your production and support you with our proven expertise.

Parts supply
We can quickly and reliably supply you with almost any original service part on order, also in 3D printing.

Component Refurbishment:
We repair machine components and assemblies with a 12-month warranty, saving both resources and costs – which also contributes to sustainability.

Inspection and maintenance
We carry out regularly scheduled inspections and maintenance to safeguard your production.

Modifications and retrofits
We update your packaging machine’s mechanics and software and rebuild it to meet changing requirements.

Customer training
We train your employees in the operation, control and maintenance of the system up to the desired level of knowledge.

Technical clarification
We fix any faults that may occur in your packaging machine – quickly and reliably.

4YOU Digital Services
With 4YOU Digital Services, you benefit from access to your machine data on our secure customer portal, as well as optional accurate data analysis for even more efficient production.

CARE Basic
CARE Basic includes the free basic equipment ex works including hardware and software for digital services.

CARE Software Maintenance
CARE Software Maintenance includes, in addition to the CARE Basic services, regularly scheduled software maintenance. The prerequisite for this is online operation of the GS gate.

CARE Analytical
With CARE Analytical, you benefit from configurable and comprehensive analysis dashboards of your packaging machine’s performance and energy consumption on the customer portal.

CARE Data
CARE Data offers you further data export options in addition to OPC-UA interfaces.

CARE Customized
With CARE Customized, we implement your requirements in a client-specific project just for you.

CARE Active Call
In the future, the CARE Active Call will trigger proactive communication in the event of anomalies in the machine’s condition.

CONTACT SERVICE

PHONE
+49 (0)7951 400-490


MO - FR
7:00 bis 18:00


E-MAIL
service@gerhard-schubert.de