We’re local. We’re here to support you!

We Provide a Solution to Any Packaging Challenge

Headquartered in Charlotte, NC, with additional support in Toronto, Schubert North America offers modular packaging technologies and a full range of services: From project management and tailored support to specialized training - ensuring maximum efficiency and performance.

As a key subsidiary of the Gerhard Schubert group, Schubert North America combines German engineering excellence with localized expertise. Its growing team of technicians, engineers, and service professionals is committed to delivering fast, reliable support and building long-term partnerships with manufacturers across the U.S. and Canada.

We’re local. And we’re here to support you!

Our support services

We established our North American service support centers in large, metropolitan areas to ensure a great infrastructure and non-stop international connectivity. Customers throughout North America benefit from our broad set-up across the continent. Our facilities in Toronto, Ontario and Charlotte, North Carolina guarantee that we can be on site to support you quickly.

Regardless of whether your manufacturing sites are in Canada, USA or Mexico, highly qualified Schubert Service engineers are on hand to assist you. Either personally on site or available via remote support – you can count on expert support to address all your needs, ranging from machine installation, inspections and maintenance, through spare part orders to machine modifications of all kinds.

We work together as a team to solve your challenges.

Individualized attention from our service support team

We know that direct, extensive support is key to ensuring greater line availability for our customers. The level of support needed depends on individual requirements, the pace of market developments and other circumstances.

This is why we offer a wide range of tools and services to help our customers. Our service support team consists of technically skilled Service Account Managers responsible for addressing your specific requirements.

Personalized service support

Our experienced service specialists in North America provide expert advice on all aspects of your Schubert TLM system. Always keep in mind that no one knows your equipment better than the manufacturer.

Our customer support team offers:

  • Phone support, initial troubleshooting and determination of next steps
  • A remote connection established via our GRIPS.world online platform
  • Specialists assigned for all services
  • Spare part sales, maintenance agreements and additional services such as line modifications or extensions

Our customer support team consists of highly qualified service experts. We train our service engineers and support team with a unique internally designed apprentice program which involves a comprehensive training seminar (4 to 8 weeks) at our headquarters in Germany, as well as certified industry specific training courses.

Hartmut Siegel, CEO Schubert North America

"We’re on the right track. And we’re winning more and more customers in the North American market with our highly flexible packaging solutions."

Operator Training

We offer customer training seminars to serve the variety of all Schubert systems installed in the field – ranging from our latest state-of-the-art technology back to systems that were installed many years ago – regardless of new updates and lines. And with this in mind, two different models of Schubert TLM machines are installed at our facilities in Charlotte, North Carolina.


The two-level training sessions ensure that all our customers can count on reliable, smooth operation of their TLM systems – to guarantee maximum line availability.

The seminars cover all key tasks and functions of our packaging machine control system, including all components and image processing systems. Operators will be able to quickly recognize fault sources, develop their own solution strategies and independently make changes to the program.

Dominik Streicher, COO Schubert Packaging Automation Canada

We can be on site very quickly to offer excellent customer support. Most of our customers are within a 2h drive from our office in Toronto.

Contact

Service Support

Headquarter Schubert North America in Charlotte, US

We’re local.
And we’re here to support you!

Our Locations

With an expansion of our North American headquarters, in Charlotte NC, we prepare to meet the demand of its growing customer base in North America.

The new headquarters building, which is approximately 45000 sq. ft., will include sales, engineering, service, final assembly, and a customer training center. It will be located in the heart of Charlotte, North Carolina.

Career

Would you like to join our team?

Send us your Motivation Letter & Resume: careers@schubert-na.com.

The Benefits we offer you

Memberships

As a North American subsidiary of a world-leading German engineering company, we strive to exchange best practices, expertise and knowledge within our fast-moving industry. Being a member of leading associations within the packaging machinery sector and our customers’ diverse industries is an integral part of our growth strategy to drive the future of packaging in North America.

Logo National Confectioners Association
Logo Bema Member
Logo PMMI
Logo AHK - German American Chambers of Commerce
Logo AHK - Canadian German Chamber of Industry and Commerce Inc.
Logo SNaC international
logo american bakers association - proud member

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