New digital customer portal including machine analysis

The Schubert customer portal uses a clear menu to guide the user to the packaging machine data.

Functional, clear and multifaceted: With the new customer portal, Schubert customers now have everything under control. At the interpack 2023, Schubert Service will present how companies can ideally use and benefit from the portal – in all areas ranging from purchasing to production and maintenance. Schubert’s Digital CARE Services for analysing machine data are also integrated on the platform.

The background to the open-system portal is a collaboration between several manufacturers aimed at creating a comprehensive digital industry platform for the food, luxury food and cosmetics industries. With the standardised solution, machine engineers and product manufacturing companies can easily network with each other for preventive maintenance, monitoring and asset management, while optimising their project management. At the interpack trade fair stand D01 in Hall 14, Schubert will be demonstrating the far-reaching possibilities offered by the customer portal, and how specialists from different company divisions can digitally organise their productions, machines and service projects quickly and easily.

Detailed information on lines and projects

The clearly designed interface offers direct access to the different areas, for example production with respective manufacturers’ machines and lines, the purchase of parts and services, company data and the Digital CARE Services for Schubert machines. User-friendly, clear presentation was a priority when laying out the menu navigation. Extensive and detailed information can be stored in the portal, for example technical data sheets, operator manuals, spare parts, orders, invoices and the like. The customer portal offers three different ways to identify spare parts: from searching for part numbers to parts lists and 3D visualisations.

A comprehensive platform for different users

The wealth of available information makes the new customer portal an extremely useful platform and first point of contact for many professionals in the industry, from purchasing to fault analysis to organising modifications. For example, spare parts can be searched for in the portal and ordered on the spot, machine technical specifications can be queried, maintenance intervals can be planned, or deliveries and invoices can be checked. For Schubert’s Digital CARE Services, detailed analyses of production and machine data can be called up, providing a precise overview of production output, performance, rejects, top ten faults and more. At the fair, the experts from Schubert Service will be demonstrating and explaining how, for example, a production manager, maintenance employee or purchasers can work with the portal, depending on their specific requirements profile. Typical everyday situations and requirement profile challenges will be vividly described with the help of the customer portal’s different functions. From live production data all the way through to ordering spare parts, the Schubert customer portal has the answers and the solutions.

Visit us at the interpack trade fair stand and let us introduce you to the new customer portal.

Find out here what other innovations Schubert will be presenting at the interpack.

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