North America is one of the most important growth markets for the Schubert Group. For more than two decades, a large number of corporations, medium-sized enterprises, start-ups and small manufacturers in North America have relied on Schubert’s expertise and quality.
Headquartered in Charlotte, North Carolina, Schubert North America manages and develops the business across the continent. Together with its service center in Dallas, Texas, and with Schubert Packaging Automation, its Canadian sales and service office in Toronto, Ontario, the company guarantees outstanding sales and service solutions for customers throughout North America.
For more than 25 years, Schubert has been continuously increasing its market share in North America by providing end-of-line automation with over 300 TLM packaging machines. Close to 90 percent of the world’s major manufacturers of fast-moving consumer goods (FMCG) are among our customers. All over the North American continent, Schubert TLM packaging machines package products of all kinds and from all industries – ranging from food, confectionery, dairy and baked goods, through to beverages, pharmaceuticals, cosmetics and other non-food items – in trays, cartons, boxes, bottles, tubes or flow-wrap bags.
Along with its comprehensive spectrum of modular technologies, Schubert North America continues to enhance its service portfolio, including project management for your line installation or modification, personalized phone service, individualized attention as well as customer training programs.
The smart regional set-up with teams in Dallas, Toronto and Charlotte ensures customer proximity with a strong portfolio of after-sales service and support, project management and spare parts sales.
We established our North American service support centers in large, metropolitan areas to ensure a great infrastructure and non-stop international connectivity. Customers throughout North America benefit from our broad set-up across the continent. Our facilities in Toronto, Ontario, Dallas, Texas, and Charlotte, North Carolina, guarantee that we can be on site to support you quickly.
Regardless of whether your manufacturing sites are in Canada, USA or Mexico, highly qualified Schubert Service engineers are on hand to assist you. Either personally on site or available via remote support – you can count on expert support to address all your needs, ranging from machine installation, inspections and maintenance, through spare part orders to machine modifications of all kinds.
Individualized attention from our service support team
We know that direct, extensive support is key to ensuring greater line availability for our customers. The level of support needed depends on individual requirements, the pace of market developments and other circumstances. This is why we offer a wide range of tools and services to help our customers. Our service support team consists of technically skilled Service Account Managers responsible for addressing your specific requirements.
Our experienced service specialists in North America provide expert advice on all aspects of your Schubert TLM system. Always keep in mind that no one knows your equipment better than the manufacturer.
Our customer support team offers:
- Phone support, initial troubleshooting and determination of next steps
- A remote connection established via our GRIPS.world online platform
- Specialists assigned for all services
- Spare part sales, maintenance agreements and additional services such as line modifications or extensions
Our customer support team consists of highly qualified service experts. We train our service engineers and support team with a unique internally designed apprentice program which involves a comprehensive training seminar (4 to 8 weeks) at our headquarters in Germany, as well as certified industry specific training courses.
We invest in the ongoing training and development of our workforce to deliver high-quality service to our customers. We educate our field service technicians with our in-house apprentice program which can include an extensive 4-8 week training seminar at our headquarters in Germany, PMMI certified training and educational coop courses with local universities and colleges.
Rapid support, fast diagnostics and quick response times paired with advanced operator machine training classes, spare part sales, line extension projects and, of course, initial line installation all reflect our 100% customer commitment to Schubert’s growing number of customers all across North America.
We offer customer training seminars to serve the variety of all Schubert systems installed in the field – ranging from our latest state-of-the-art technology back to systems that were installed many years ago – regardless of new updates and lines. And with this in mind, two different models of Schubert TLM machines are installed at our facilities in Charlotte, North Carolina.
The two-level training sessions ensure that all our customers can count on reliable, smooth operation of their TLM systems – to guarantee maximum line availability.
The seminars cover all key tasks and functions of our packaging machine control system, including all components and image processing systems. Operators will be able to quickly recognize fault sources, develop their own solution strategies and independently make changes to the program.
As a North American subsidiary of a world-leading German engineering company, we strive to exchange best practices, expertise and knowledge within our fast-moving industry. Being a member of leading associations within the packaging machinery sector and our customers’ diverse industries is an integral part of our growth strategy to drive the future of packaging in North America.