New training formats and new content
“We are taking a multi-track approach with our training concept,” highlights Uwe Galm. “This includes not only the expansion of our training locations in Germany and the USA, but also new formats, new content and an expanded training team.” In the future, Schubert customers will benefit from both face-to-face and online training. Uwe Galm is especially keen on expanding training content and topics: “We cannot think of a customer’s individual machine in limited terms, but rather in terms of system components such as robots or image processing.” Thanks to the company’s modular machine concept, training for individual system components can basically be transferred to any Schubert machine, so that customers benefit from training across the board. Training that focuses on troubleshooting will also be modelled on this approach. “In the future, we would like to take an even more vivid, illustrative approach and offer our customers pre-produced videos without any language barriers as support,” reports the Director of Customer Services.
“We are increasing our capacities as we gear up to the new programme,” he explains, “not only in Germany, but also in the US.” At the Charlotte location, a trainer is now on site full-time for customer training – a major gain in service and customer proximity for the American market. At the same time, Schubert will be making digital training and videos available directly via the Transaction Network customer portal. The portal, which is also home to Schubert’s Digital CARE Services, will gradually be supplemented with further content to expand the central digital service platform. The new training concept, the updated service portfolio and the link to the customer portal will create a comprehensive package for Schubert customers that will enable them to benefit from services tailored precisely to their needs.